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General

What is Apanamart?

Apanamart is kota’s largest and most convenient hyper local delivery company which enables you to order grocery, bakery & personal care and other products that you need every day, directly via your mobile or web browser.

What kind of products do you sell?

We have grocery, bakery, drinks, personal care products, baby care products, pet products and many more products available in different categories.

What cities and locations do you operate in?

Apanamart currently operates in kota (Rajasthan).

Do you deliver to my location?

We deliver in select localities across kota city we are present in. You can edit your location settings to check if we deliver in your area.

What is the minimum order value?

There is no minimum order value. Although there is a minimum order value to qualify for free delivery. If you do not reach this limit, then a delivery fee will be charged against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we have a delivery fee, if the order does not reach the minimum order value for free delivery.

Can I track the status of my order?

Yes, you can track the status of your order under the My Orders section.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the app.

Payments/Refund related queries

How can I make payments at Apanamart?

Apanamart accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, Paytm Wallet. Cash on delivery (COD) is also available.

How long do you take to initiate my refund?

For amounts lower than Rs. 500, the refund will reflect as Apanamart Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.

How can I review my receipt?

We handover receipts at the time of delivery. also, you can see your transaction history in the “My Order” tab.

Cancellation & Returns

How can I cancel my order?

Apanamart provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”.

What If I want to return something?

If you’re dissatisfied with the products delivered, please register a complaint via the app or website within 24 hours. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

Can I reschedule my order?

Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route.

What if I have any complaint regarding my order?

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Placing an order

How will I know if any item in my order is unavailable?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

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